General Conditions of Purchase

Shipping costs are determined according to the parameters set out in our e-commerce platform based on the purchase made and the destination designated by the buyer.

The delivery is made through the contracted transport services, our international Couriers.

All this without prejudice to the possibility of collecting information on the status of each order through our Customer Service and After-Sales channels.

8. Right of Withdrawal

The right of withdrawal allows the customer to return the product with a full refund of the payment paid within 14 calendar days of receipt without the need to allege justification and at no cost.

The customer will only be responsible for the decrease in value of the products resulting from a manipulation of these different from that necessary to establish their nature, their characteristics or their operation. And in no case will you be responsible for the decrease in value of the goods if the entrepreneur has not informed you of your right of withdrawal.

The SELLER will refund the amount received by the same means used for the payment of the product, including shipping costs to the customer, without any delay and always before 14 calendar days from the notification of the withdrawal decision.

However, the SELLER reserves the right to withhold the refund until receipt of the product or products, or until receipt of proof of return, such as the shipping note of a transport service, depending on which condition is met in the first place.

The customer can expressly provide another means of reimbursement of the payment as long as he does not incur any cost as a result of said refund.

In turn, the customer must return or deliver the products received to the SELLER or to a person authorized to receive them, without any undue delay within 14 calendar days from the date on which he communicates his decision to withdraw from the contract to the SELLER.

The customer may also choose a means of delivery other than the less expensive mode of ordinary delivery, in which case the SELLER shall not be obliged to reimburse his addThe impossibility of returning the product by the customer due to loss, destruction or other cause will not deprive him of the possibility of exercising the right of withdrawal. In these cases, when the impossibility of return is attributable to him, the customer will be responsible for the market value that the product would have had at the time of the exercise of the right of withdrawal, unless said value was higher than the purchase price, in which case he will be responsible for it.

Exception to the Right of Withdrawal

The specialty of our line of products, some of which are made and prepared in a personalized way and according to the client’s indications, is an exception to the right of withdrawal according to the general regulations of consumers and users.

In another case, the customer may make any other unequivocal statement indicating his decision to withdraw from the contract, in which case the SELLER will communicate without delay the acknowledgment of receipt of the communication of his decision of withdrawal by writing to the following email: 

9. Product Availability

In the event of any incident in the supply or availability of products in storage that prevents the fulfillment of an order, the SELLER will proceed to inform the customer of the incident and refund the amount paid for the product not available without delay, and always before the course of 14 calendar days after the order, by the same means of payment used by the customer for his subscription.

9. Warranty

The SELLER fully acknowledges the right of its customers and consumers to ensure the nature, characteristics, conditions and usefulness or purpose of the products purchased; to claim effectively in case of error, defect or deterioration; to make effective the guarantees of quality or level of performance offered, and to obtain the refund of the full amount paid in case of non-compliance or defective compliance.

Therefore, the SELLER acknowledges the right of guarantee with respect to all the products integrated in its offer, assuming the commitment to refund the price paid or replace the delivered product in case of breach of its obligations with respect to the guarantee of conformity.

Guarantee of Conformity

The SELLER undertakes to guarantee the conformity of the products in its commercial offer, taking care to ensure the exact match between the product offered, advertised and labeled, and the one contracted and delivered, in terms of:

a) Description, type, quantity and quality, durability and functionality for which they are normally intended or that the customer can reasonably expect given their nature.

b) Suitability for the specific purposes for which the customer needs them expressed in a particular way at the time of conclusion of the contract, and for which the SELLER has expressed his acceptance.

The SELLER is responsible in the event of lack of conformity of the products delivered before the simple declaration in this regard by the customer demanding the replacement of the product received or the termination of the contract, with return of the product and refund of the full amount paid in one or another case.

Non-Conformity Complaint Procedures

In the absence of conformity with the product received, the customer can opt for the replacement of the product, or for the termination of the contract and return of the product.

Product Replacement

When the replacement of the good is appropriate, the customer will make it available to the SELLER, who will recover the replaced product without inconvenience and free of charge for the customer, paying the costs of collection and transport of the non-conforming product from the place of collection indicated by the customer, and those of delivery of the product in replacement.

The replacement will be carried out within a reasonable time from the moment in which the SELLER has been informed by the customer of the lack of conformity, and always within 14 calendar days after receipt of the notification.

In no case shall the customer be liable for payments or costs for the normal use of the replaced goods during the period prior to their replacement.

Keep in mind that the profiles with which the Cockpits and the rest of the accessories are made, are made of industrial aluminum so they may have some brand, scratch and bump.

So upon receipt by the customer, the goods must be inspected immediately for defects, condition and quality. In case of any apparent defect, it must be informed in writing within 10 days of its discovery, failure to do so within this period of ten days the guarantee of these defects will not apply in any case. The guarantee is 2 years from the receipt of the goods.

Termination of the Contract

In the absence of conformity of the product, the customer can exercise the right to terminate the contract by express declaration of his decision to the SELLER, which generates the reciprocal obligations below:

a) The SELLER will reimburse the customer for the price paid for the product or products without undue delay and, in any case, within 14 calendar days after receipt of these or, where appropriate, proof provided by the customer that he has returned them, such as the sending of a receipt or note of transport service.

b) The customer will return to the SELLER, at the expense of the latter, the product or products received.

c) The SELLER will make the refund, without any additional charge, using the same means of payment used by the customer in the purchase process, unless expressly agreed between the parties otherwise, and provided that it does not involve an additional cost for the customer.

Deadline for Manifestation of Lack of Conformity

The SELLER will be responsible for the lack of conformity that exists at the time of delivery of the product or that manifests itself within a period of two years from delivery.

Unless proven otherwise, it shall be presumed that the lack of conformity that manifests itself in the three years following the delivery of the product or products, already existed when the product was delivered, except when for the products this presumption is incompatible with their nature or the nature of the lack of conformity.

For the proof of delivery of the product, it is understood to be made on the day that appears on the purchase invoice or on the corresponding delivery note if this is later.

In any case, the SELLER will deliver to the customer to exercise his right to bring the product into conformity, either by substitution or termination of the contract, documentary justification on the making available of the product or products by the customer in which the delivery date and the lack of conformity are recorded that originates the exercise of the right, as well as documentary justification of the delivery to the customer of the product already compliant, in which the date of this delivery and the description of the corrective measure carried out are recorded.

11. Modification of Conditions

The SELLER reserves the right to modify these general conditions of purchase at any time to adapt them to any change in the commercial offer provided in its catalog, in its commercial sector or to modifications in the regulations applicable to any of the headings in this section.

In no case, the changes that may be made will affect the rights derived or that could derive from the commercial transactions carried out prior to said modifications.

12. Customer Service and After-Sales

The SELLER guarantees personalized attention before, during and after the process of purchase and delivery of any product through its e-commerce platform.

The SELLER also guarantees the existence of an adequate technical service, as well as spare parts for a minimum period of ten years from the date on which the good ceases to be manufactured, without increasing the prices of the spare parts when applying them to the repairs.

Any query and request for information about the products offered in its catalog or through advertising elements on the Internet will be attended and resolved within 24 hours of receipt, or immediately if it is made by telephone before our Customer Service and After-sales.

Likewise, any claim subsequent to the purchase of a product in exercise of the right of withdrawal or for lack of conformity with will be attended within 24 hours after receipt to initiate the corresponding return and refund process according to the conditions in section 10 of these general conditions of purchase.

E-Mail: support@nwssim.com

13. Extrajudicial Dispute Resolution

Regardless of the competence that corresponds to the ordinary courts to understand the possible disputes generated between the SELLER and its customers in relation to the transactions of sale and delivery of products acquired through its electronic commerce platform, there are consumer arbitration systems for the extrajudicial resolution of conflicts without special formalities and with binding and enforceable character for both parties, articulated by Spanish and international regulations.

It is possible to resort to them any resolution of any consumer conflict, provided that the conflict is not about intoxication, injury or death or there are rational indications of crime.

Below, we offer updated links to the platforms to urge a fast, economical, effective and quality resolution of your disputes and claims against sellers, suppliers and suppliers of goods and services, such as the SELLER.

>> European Union Online Dispute Resolution Platform

The owner and administrator of the SELLER offers his full collaboration for the resolution of conflicts through consumer arbitration.

15. Data Registration

The virtual commerce platform installed on that website incorporates a data registration system that includes those corresponding to the history of orders and invoicing made during its operation.

This system offers the option – not mandatory – to create a customer account during the purchase process.

People who have purchased a product through our virtual commerce system may require any detail regarding the operation, including invoices and proof of shipment, as well as request its correction or modification by contacting our Customer Service and After-Sales.

Buyers who choose to register a customer account can access their customer history using a username and password to perform any data checks or modifications they deem.

In any case, the processing of transactions of sale of products and their subsequent shipment to the buyer customer, as well as the management of requests for information and claims for lack of conformity, implies the processing of personal data that must be met according to the requirements imposed by the applicable European and Spanish regulations.

For the verification of any specialized aspect related to this issue, please consult the Privacy Policy section of this website.

16. General Conditions of Purchase (PDF)

The general conditions of purchase described in this section can be downloaded for storage and private reproduction by any interested consumer or user.

>> Download General Conditions of Purchase (PDF format)

Last Revised/Modified: January 14, 2022.